THREE ARROWS UK LTD

Terms of Service

Last updated: June 2026

Registered in England and Wales

 

 

1. About Us

These Terms of Service ("Terms") govern your use of the THREE ARROWS UK LTD website and the purchase of products through it. By placing an order or using our website, you agree to be bound by these Terms.

Three Arrows Ltd is a company registered in England and Wales. Our registered office and contact details are available on our website. References to "we", "us" or "our" refer to THREE ARROWS UK LTD.

We sell home accessories, fashion and clothing, electronics, beauty and health products, furniture, and related goods to both individual consumers (B2C) and business customers (B2B) within the United Kingdom.

 

2. Acceptance of Terms

By accessing our website or placing an order you confirm that:

•       You are at least 18 years of age

•       You have the legal capacity to enter into a binding contract

•       You agree to these Terms in full

•       If purchasing on behalf of a business, you have authority to bind that business to these Terms

If you do not agree to these Terms, you must not use our website or place an order.

 

3. Business Customers and Consumer Customers

3.1 Consumers

If you are purchasing as a private individual for personal use, you are a consumer. As a consumer you have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the right to cancel within 14 days of receiving your order.

3.2 Business Customers

If you are purchasing for business, trade, or professional purposes, you are a business customer. Business customers:

•       Acknowledge that the Consumer Rights Act 2015 consumer protections do not apply to business purchases

•       Accept that statutory implied terms are excluded to the fullest extent permitted by law

•       Are responsible for ensuring products are suitable for their intended commercial use

•       May be subject to separate trade terms if agreed in writing with Three Arrows Ltd

 

4. Products and Descriptions

We take care to ensure all product descriptions, images, and specifications are accurate. However:

•       Product images are for illustrative purposes and slight colour variations may occur due to screen display differences

•       We reserve the right to amend product specifications without notice provided the change does not materially affect performance or quality

•       All products are subject to availability

•       We reserve the right to discontinue any product at any time

If a product you have ordered becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.

 

🛋️  FURNITURE: Furniture Product Descriptions

As a clearance retailer, some furniture items may have minor cosmetic imperfections such as small scuffs, scratches, or marks. Where this is the case, it will be clearly noted in the product listing. Such imperfections do not affect the structural integrity or function of the item and are reflected in the discounted price.

•       Please read all product descriptions carefully before purchasing furniture, as clearance items may be ex-display, ex-warehouse, or end-of-line stock.

•       Dimensions are provided in product listings. It is your responsibility to ensure the item will fit in your intended space and through all access points (doors, stairwells, hallways) before placing an order.

•       Colour and finish may vary slightly from product images due to screen display differences and photographic lighting.

 

5. Pricing and Payment

All prices are displayed in Great British Pounds (GBP) and are inclusive of VAT where applicable at the prevailing rate.

•       Prices are correct at the time of display but may change without notice

•       We reserve the right to correct pricing errors at any time before dispatch

•       If a pricing error is identified after you have placed an order, we will contact you to offer the correct price or a full refund

•       Payment is required in full at the time of placing your order

•       We accept payment by major credit and debit cards, and other methods shown at checkout

•       All card payments are processed securely through our payment provider - we do not store your full card details

For business customers purchasing on account or via invoice, separate payment terms will be agreed in writing.

 

6. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase. A binding contract is only formed when we send you an order confirmation email confirming dispatch of your goods.

We reserve the right to refuse or cancel any order at our discretion, including where:

•       Products are out of stock

•       A pricing or product description error has occurred

•       Payment has not been authorised

•       We reasonably suspect fraudulent activity

If we cancel your order, you will receive a full refund of any amounts already paid within 14 days.

 

7. Delivery

We currently deliver to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

7.1 Delivery Timeframes

Estimated delivery timeframes are displayed at checkout and in your order confirmation. These are estimates only and not guaranteed delivery dates. We are not liable for delays caused by:

•       Courier or postal service delays

•       Adverse weather conditions

•       Circumstances beyond our reasonable control

7.2 Free Delivery

Free standard UK delivery is available on orders meeting the qualifying spend threshold displayed on our website at the time of purchase. Delivery charges for non-qualifying orders are shown at checkout before you complete your purchase.

 

🛋️  FURNITURE: Furniture Delivery — Free Delivery Exclusion

The free delivery threshold does not apply to furniture items. Furniture is delivered by a specialist courier and is subject to a separate delivery charge, which will be displayed clearly at checkout.

 

7.3 Failed Delivery

If delivery is attempted and fails due to no one being present, the courier will leave instructions for redelivery or collection. If a parcel is returned to us due to failed delivery, we may charge for re-delivery. Uncollected or undeliverable parcels may be refunded minus delivery costs after a reasonable period.

 

🛋️  FURNITURE: Furniture Failed Delivery

For furniture deliveries, a missed delivery slot may incur a redelivery fee charged by the specialist courier. This fee will be passed on to the customer if the missed delivery was not caused by us or our courier. Please ensure someone is available at your chosen delivery slot.

 

7.4 Risk and Ownership

Risk in the goods passes to you upon delivery. Ownership of goods passes to you upon receipt of full payment.

 

🛋️  FURNITURE: Furniture Access and Suitability

It is your responsibility to ensure that furniture can be safely delivered to and installed in your property. Before placing a furniture order, you must:

•       Measure all access points including front doors, internal doors, hallways, staircases, and lifts to confirm the item will fit through

•       Measure the intended room or space to confirm the item will fit once in position

•       Ensure adequate access for a 2-man delivery team where applicable

If delivery cannot be completed because the item does not fit through access points or into the intended space, this does not constitute a fault with the product. In such cases, a return collection fee will apply and the original delivery charge will not be refunded. We strongly recommend checking all measurements before ordering.

 

8. Returns and Cancellations

8.1 Consumer Right to Cancel (14-Day Cooling Off Period)

As a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must notify us clearly in writing within 14 days of receipt. You may use the cancellation form on our website or contact us directly by email.

Following cancellation:

•       You must return the goods to us within 14 days of notifying us of your cancellation

•       Goods must be returned in their original condition, unused, and in original packaging where possible

•       You are responsible for the cost of return postage unless the goods are faulty or incorrectly supplied

•       We will issue a full refund including original standard delivery costs within 14 days of receiving the returned goods

 

🛋️  FURNITURE: Furniture Cancellation and Returns

The following additional conditions apply to furniture returns:

•       Flat-pack furniture that has been fully or partially assembled cannot be returned as a change of mind return, as it is no longer in its original unused condition

•       Furniture must be inspected on delivery before signing the courier's paperwork. Visible damage must be noted on the delivery documentation before the courier leaves

•       You must contact us before returning any furniture. Do not arrange your own courier for furniture returns - we will organise a specialist collection

•       A collection fee will apply to change of mind furniture returns and will be deducted from your refund. The exact fee will be confirmed when you request your return

•       All original packaging, fixings, and assembly instructions must be included for a furniture return to be accepted

 

8.2 Faulty or Incorrect Goods

If you receive goods that are faulty, damaged, or not as described, you have the right under the Consumer Rights Act 2015 to:

•       A full refund within 30 days of purchase

•       A repair or replacement after 30 days

•       A price reduction or final right to reject after one failed repair or replacement

Please contact us as soon as possible with details and photographs of any fault or damage.

 

🛋️  FURNITURE: Furniture Damage on Delivery

If your furniture arrives damaged:

•       Note the damage on the courier's delivery paperwork before signing. If damage is significant, you may refuse delivery and contact us immediately

•       Photograph all damage as soon as it is discovered

•       Report delivery damage to us within 48 hours at threearrowsuk@gmail.com

•       For minor damage such as a broken component or small scuff, we will aim to resolve the issue by sending a replacement part rather than arranging a full return where possible

•       Pre-existing cosmetic imperfections that were disclosed in the product listing do not constitute damage or a fault

 

8.3 Non-Returnable Items

The following items cannot be returned unless faulty:

•       Perishable goods

•       Personalised or custom-made items

•       Sealed hygiene products (such as beauty items) that have been opened

•       Items that have been used, washed, or damaged after delivery

•       Flat-pack furniture that has been fully or partially assembled

•       Mattresses and mattress toppers removed from sealed packaging

•       Custom or made-to-order upholstered furniture

 

8.4 Business Customer Returns

Business customers do not benefit from the 14-day consumer cooling off period. Returns for business purchases are subject to our agreement at the time of sale. Faulty goods supplied to business customers will be handled in accordance with the Sale of Goods Act 1979 as amended.

 

9. Refunds

Approved refunds will be processed to your original payment method within 14 days of us receiving the returned goods or confirming the cancellation. We do not charge administration fees for refunds on eligible returns.

Refunds will not include any enhanced or express delivery charges paid at the time of order, unless the return is due to a fault or error on our part.

 

🛋️  FURNITURE: Furniture Refunds

For furniture returns, refunds will be issued minus any applicable collection fee. Where a furniture item has been returned with missing components, fixings, or packaging, a deduction may be made from the refund to reflect the reduced resale value. We will always notify you of any deduction before processing the refund.

 

10. Intellectual Property

All content on our website including text, images, logos, product descriptions, graphics, and design is the intellectual property of THREE ARROWS UK LTD or its licensors and is protected by UK and international copyright law.

You may not reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent. You may print or save content for your personal, non-commercial use only.

 

11. Privacy and Data Protection

We are committed to protecting your personal data. Our full Privacy Policy, which forms part of these Terms, explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and placing an order, you consent to the processing of your personal data as described in our Privacy Policy. Our Privacy Policy is available on our website.

 

12. Limitation of Liability

12.1 Consumers

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Your statutory rights as a consumer are not affected by these Terms.

12.2 Business Customers

To the fullest extent permitted by law, our total liability to business customers in connection with any order shall not exceed the total price paid by the business customer for the relevant goods. We shall not be liable to business customers for any indirect, consequential, or economic loss including loss of profit, loss of business, or loss of data.

 

🛋️  FURNITURE: Furniture — Access and Fitting Liability

We accept no liability for:

•       Furniture that cannot be delivered due to insufficient access at your property, including narrow doorways, staircases, or corridors

•       Damage caused to your property during delivery where you have been given reasonable notice of the item dimensions and delivery process

•       Items that do not fit in the intended space where dimensions were accurately provided in the product listing

•       Damage arising from incorrect self-assembly where assembly instructions were provided

Nothing in this clause limits your statutory rights as a consumer.

 

13. Website Use

You agree to use our website only for lawful purposes. You must not:

•       Use the website in any way that violates applicable UK or international law

•       Transmit any unsolicited or unauthorised advertising or promotional material

•       Attempt to gain unauthorised access to any part of our website or systems

•       Introduce viruses, trojans, or other malicious or harmful material

•       Use automated tools to scrape or extract data from our website without permission

We reserve the right to suspend or terminate access to our website for any user who breaches these conditions.

 

14. Third Party Links

Our website may contain links to third party websites. These links are provided for your convenience only. We have no control over the content of third party websites and accept no responsibility for them or for any loss or damage arising from your use of them.

 

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We are committed to resolving disputes fairly. If you have a complaint, please contact us in the first instance and we will do our best to resolve the matter promptly. Consumer customers may also refer disputes to an approved Alternative Dispute Resolution (ADR) provider or the Online Dispute Resolution (ODR) platform provided by the European Commission.

 

16. Changes to These Terms

We reserve the right to update or amend these Terms at any time. The updated Terms will be posted on our website with a revised "Last updated" date. Your continued use of our website or placement of an order following any changes constitutes your acceptance of the updated Terms.

We recommend that you review these Terms periodically to stay informed of any updates.

 

17. Contact Us

If you have any questions about these Terms, your order, or our products, please contact us:

•       Email: threearrowsuk@gmail.com

•       Address: 19 Lotus Road, Leicester, England, LE5 0QJ

•       Company Number: 17237274

•       Website: https://threearrows.co.uk/