Three Arrows Ltd

Shipping Policy

Last updated: June 2026

Registered in England and Wales

 

 

1. UK Shipping Only

We currently ship to addresses within the United Kingdom only. We do not currently offer international shipping.

 

2. Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery destination. The exact cost will be displayed before you complete your purchase.

Free UK delivery is available on standard orders over £150.

 

🛋️  FURNITURE: Furniture Delivery Charges

Due to the size and weight of furniture items, standard shipping rates do not apply to furniture. Furniture delivery charges are calculated separately at checkout and are based on the item dimensions, weight, and your delivery postcode.

•       Furniture delivery charges will be clearly displayed on the product page and at checkout before you place your order.

•       The free delivery threshold of £150 does not apply to furniture items. Furniture delivery is always charged separately.

•       Some remote or hard-to-access postcodes (including parts of Scotland, Northern Ireland, and certain islands) may incur a surcharge or may not be serviceable. You will be notified at checkout if this applies.

 

3. Dispatch Times

Orders are typically processed and dispatched within 1-2 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

 

🛋️  FURNITURE: Furniture Dispatch Times

Furniture items require additional handling time before dispatch:

•       Furniture orders are typically processed and booked with our specialist courier within 2-3 business days of your order being placed.

•       You will receive a confirmation email once your furniture order has been booked with the courier, including details of how to arrange your delivery slot.

 

4. Delivery Times

Once dispatched, standard orders typically arrive within 3-5 business days, depending on your location and the courier service used. Please note that delivery times are estimates and not guaranteed, and may be affected by factors outside our control (e.g. courier delays, adverse weather, public holidays).

 

🛋️  FURNITURE: Furniture Delivery Times

Furniture deliveries operate differently to standard parcel deliveries:

•       Furniture is delivered by a specialist 2-man courier team and typically arrives within 5-14 business days from the date of order, depending on your location and the courier's availability.

•       You will be contacted by the courier directly to book a delivery slot at a time convenient for you. Please ensure you are available on your chosen date as missed deliveries may incur a redelivery fee.

•       Delivery is to your front door or ground floor only unless a room-of-choice service has been agreed and paid for at checkout. Please check the product listing for available delivery options.

•       Please measure your doorways, stairwells, hallways, and the intended room before placing your order. We cannot be held responsible if an item does not fit into your property. If a delivery cannot be completed due to access issues, a redelivery or return fee may apply.

•       As with all deliveries, furniture delivery times are estimates and may be affected by courier delays, adverse weather, or public holidays.

 

5. Order Tracking

A tracking link will be provided via email once your order has been dispatched, allowing you to monitor your delivery status.

 

🛋️  FURNITURE: Furniture Tracking

Furniture deliveries are managed by specialist couriers who operate their own tracking and booking systems:

•       Once your furniture order is booked, you will receive contact from the courier to arrange your delivery slot. This may be via email, SMS, or phone call.

•       You can also contact us at threearrowsuk@gmail.com with your order number at any time to get an update on your furniture delivery.

 

6. Incorrect Delivery Details

Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at threearrowsuk@gmail.com so we can attempt to correct it before dispatch.

 

🛋️  FURNITURE: For furniture orders, it is especially important to ensure your address is correct before dispatch, as amending a furniture delivery once it has been booked with the courier may incur an additional charge.

 

7. Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us at threearrowsuk@gmail.com with your order number and we will investigate with the courier on your behalf.

 

🛋️  FURNITURE: Furniture Delays

If your furniture delivery has not been attempted within 14 business days of your order being placed, please contact us at threearrowsuk@gmail.com. We will liaise with the specialist courier and provide you with an update as quickly as possible.

 

8. Multiple Items

If you order multiple items, they may be shipped separately depending on stock availability. You will be notified if this is the case.

 

🛋️  FURNITURE: Mixed Orders (Furniture + Standard Items)

If your order contains both furniture and standard household items, these will be shipped separately:

•       Standard items will be dispatched via our usual courier within 1-2 business days.

•       Furniture items will follow the specialist furniture delivery process with a separate booking and delivery slot.

•       You will receive separate dispatch notifications for each part of your order.

 

9. Furniture Assembly

Unless stated otherwise on the product listing, furniture items are supplied flat-pack and will require self-assembly. Assembly instructions and all necessary fixings are included in the box.

•       We do not currently offer an assembly service. Please check the product listing for any exceptions.

•       If any components or fixings are missing from your flat-pack furniture, please contact us at threearrowsuk@gmail.com within 48 hours of delivery and we will arrange replacements.

 

10. Contact Us

If you have any questions about your delivery or need help with an order, please get in touch:

•       Email: threearrowsuk@gmail.com

•       Address: B5, 5 Corporation Rd, Leicester LE4 5PW

•       Website: threearrows.co.uk

•       Response time: Within 2 business days